Customer and Operations Intelligence
Customer Intelligence is now Operations Intelligence and is improving retailer performance.
Traditional video analytic Customer Intelligence solutions deliver demographic reports, head counts and heat maps showing intensity of customer journeys. These are useful for marketing and operations planning, but tend to confirm the same static data over time. They are also sometimes disappointing in key areas such as face recognition and demographic banding.
The latest Customer Intelligence solutions deploy AI-technology to enhance performance and compute data real-time to provide store managers with suggested operational actions. The reports produced tend to be measures of outcomes from the recommended action, and if they were acted upon. Marketing and management reports are add-ons.
At SolutionX we have studied many of the latest AI-based retail solutions and work with a few selected vendors who are producing outstanding results for our customers.
Practical applications of the AI solutions we are now delivering include Queue Management, Customer Service, Security, Customer Path tracking and Conversion Measurement. These are always delivered within the confine of regional/country privacy regulations.
Traditional video analytic Customer Intelligence solutions deliver demographic reports, head counts and heat maps showing intensity of customer journeys. These are useful for marketing and operations planning, but tend to confirm the same static data over time. They are also sometimes disappointing in key areas such as face recognition and demographic banding.
The latest Customer Intelligence solutions deploy AI-technology to enhance performance and compute data real-time to provide store managers with suggested operational actions. The reports produced tend to be measures of outcomes from the recommended action, and if they were acted upon. Marketing and management reports are add-ons.
At SolutionX we have studied many of the latest AI-based retail solutions and work with a few selected vendors who are producing outstanding results for our customers.
Practical applications of the AI solutions we are now delivering include Queue Management, Customer Service, Security, Customer Path tracking and Conversion Measurement. These are always delivered within the confine of regional/country privacy regulations.
Solution packages
Ultinous
Ultinous Queue
Featured Solution
ULTINOUS is a European solution deploying AI video analytics for retail intelligence, real-time management and security purposes.It delivers both anonymous head counting/customer tracking and face recognition matching the faces it sees with preset databases in real-time. Retailers use this feature for customer service, security and other purposes.
Deployment options are suitable for different retail data protocols and country privacy laws. It is also light on hardware requirement with many stores being able to use their existing security cameras for 75%+ of the coverage.
SolutionX makes this leading-edge solution available globally and backs it up with local service, project and other support. We firmly believe it is the most advanced retail sector Customer and Operations Intelligence solution available today.
For further details of the Ultinous AI solution in your market please contact your local SolutionX company or press link here for PDF information.