Productivity
Retailers must drive up staff productivity in order to control operation costs and protect profitability. With multi-function personnel and flexible working now prevalent, the latest technology designed for these new environments can now play a major role in improving productivity even further with new solutions delivering better communications, automated messaging from event triggers, predictive algorithms advising managers of necessary actions and faster customer service response. We offer the best and latest solutions designed for modern store conditions across different retail sectors.
Checkouts
The highest cost component of many retail environments, the transformation of this area of the store will be a key factor in brick and mortar stores cost control and viability. Technology makes big step changes possible, moving toward a typical no hassle online checkout process, but in physical stores such changes must be made in the context of customer acceptance, security and environmental considerations. Retailers will implement a series of step changes to achieve the ultimate vision of staff-free and instant, smooth checkout.
We offer a series of solutions driving checkout productivity, processes and security.
Digital Shelf-Edge
Retailers have cost and marketing drivers to move from paper to digital shelf-edge. The ROI of investing is now favorable with costs falling and implementation possible within a 3-month project. Staffing pressures mean time spent managing paper is disruptive to customer service and creates time lags between system and shelf-advertised price. Finally, the dynamism of website prices needs to be replicated in stores.
Add to these the operational savings and customer service benefits of real-time stock and availability information being visible at shelf-edge and the increasingly fast uptake of digital shelf-edge systems by retailers is self-explanatory.
At SolutionX we focus on delivering digital systems using limited in-store infrastructure, flexible data options and full project management from start to finish.
Customer and Operations Intelligence
The purpose of customer intelligence systems has advanced from capturing data for marketing reports to capturing of customer behavior to drive real-time operation actions for improved service and productivity. AI technology systems are at the heart of this advancement.
Practical applications of the AI solutions we are now delivering include Queue Management, Customer Service, Security and Conversion Measurement, delivered within the confine of regional/country privacy regulations.
Customer Intelligence is now Operations Intelligence and is improving retailer performance.